Frequently Asked Questions
Everything you need to know about Onix Pickleball gear and services.
What is the difference between Onix graphite and composite paddles?
Graphite paddles are generally lighter and offer superior touch and control at the kitchen, while composite paddles provide a slightly heavier surface that generates more power behind your drives.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming tournament.
What is your return policy on pickleball paddles?
We offer a 30-day return policy on all unused paddles in their original packaging. Please note that paddles showing signs of court wear or grip modifications cannot be accepted for a full refund.
Are Onix pickleballs approved for tournament play?
Yes, our Dura Fast 40 and Recruit balls are USAPA approved and are frequently designated as the official ball for major professional pickleball tournaments worldwide.
Do you offer a warranty on your products?
All Onix paddles come with a limited 1-year manufacturer warranty against defects in materials or workmanship from the date of purchase.
Which paddle is best for a beginner player?
The Onix Recruit series is specifically designed for beginners, offering a larger sweet spot and a balanced weight distribution to help new players develop their consistency and form.